Get instant alerts when new feedback arrives, keeping your team in the loop.
Discuss feedback directly in Slack threads and keep everyone aligned.
Route different types of feedback to specific channels automatically.
Go to the Integrations section in your Superfeedback dashboard.
Locate Slack in the available integrations and click "Connect".
You'll be redirected to Slack to install the Superfeedback app to your workspace. Sign in with your Slack credentials and authorize the app.
Select which Slack channels should receive notifications. You can set up different channels for bugs, feature requests, and general feedback.
Set up filters to control which feedback triggers notifications. You can filter by sentiment, category, priority, or keywords.
That's it! Your team will now receive feedback notifications in Slack. You can adjust settings anytime from your dashboard.
Send high-priority bugs to a dedicated #bugs channel where engineers can respond immediately.
Route feature requests to your #product-ideas channel for team discussion and prioritization.
Keep your CS team informed with positive feedback and testimonials in a dedicated channel.
Send a morning summary to your #general channel so everyone stays updated on user sentiment trends.